You can return any full-priced items within 30 days. Keep in mind that a re-stock fee of $9.90 will apply to all returned items.

Please click here and fill out our return form to start the return process.

We will be in touch within 18 hours with a prepaid shipping label that you can use to ship your product back to us.

We’re sorry, but we don’t offer returns for products that you received more than 30 days ago.

We’re sorry, but all SALE items are Final Sale and can’t be returned or exchanged.

Once we have received your shipment, we’ll be in touch with you within 1-2 business days with information on your return.

We’re happy to help you with your exchange.

Please click here and fill out our exchange form to start the process.

We will be in touch within 18 hours with a prepaid shipping label that you can use to ship your product back to us.

We’re sorry, but we don’t offer exchanges on products that you received more than 30 days ago.

We’re sorry, but all SALE items are Final Sale and can’t be returned or exchanged.

Once we have received your shipment, we’ll be in touch with you within 1-2 business days with information on your exchange.

Over the years we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now able to offer LIFETIME GUARANTEE on all items purchased on or after April 1, 2018 on NIALAYA.COM or in our Los Angeles Flagship Store only. Please note that we do not offer lifetime guarantee on any items purchased outside of our own website or flagship store. Receipt must be presented to use the lifetime guarantee. The guarantee covers the following:

- Broken string or elastic
- Cracked beads
- Damaged lock or closure

Please note that the guarantee does not cover plating issues, or discoloration of beads and leather.

If you’re unsure of your wrist or ring size you can see our size guides below:

We offer a range of different sizes to make sure that your Nialaya piece fits you perfectly.

Our men’s bracelets vary from a size Small to a size Extra Large. You can see the exact measurements by expanding the question right above this one.

Most men’s rings vary from a size 9 to a size 12, with some rings being available in sizes 7-8 as well.

Women’s bracelets spand from a size Extra Small to a size Large.

Women’s rings come in sizes 3-8.